Refund policy

At Pokadopa, every item is 100% genuine and factory-sealed, sourced direct from Japan and inspected before it ships. Because of the collectible nature of trading card products, please read this policy carefully before ordering.

Sealed products (booster boxes, booster packs, ETBs)
Sealed trading card products are not eligible for change-of-mind returns or exchanges. This is standard practice across the TCG industry and protects the integrity of factory-sealed stock for all our customers.

Damaged in transit or not as described
If your order arrives damaged in transit or is not as described, email us at info@pokadopa.com within 48 hours of delivery with your order number and clear photos of the item and its packaging. Once verified, we'll make it right with a replacement (subject to availability) or a full refund.

Please note: minor tears or scuffs to the outer shipping box do not qualify as product damage, provided the sealed product inside is intact.

Non-sealed items (toys, accessories, collectibles)
Unopened, unused non-sealed items may be returned within 7 days of delivery for a refund or exchange, provided they are in original condition with all packaging. Return shipping for change-of-mind returns is the customer's responsibility, and original shipping charges are non-refundable.

Order cancellations
Orders can be cancelled free of charge any time before they are dispatched. Once an order has shipped, our standard returns terms above apply.

Refunds
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the funds to reflect, depending on your bank or payment provider. We'll always email you to confirm once a refund has been processed.

Manufacturer defects
Manufacturing defects in the cards themselves (e.g. misprints or miscuts) are handled by The Pokémon Company / the manufacturer, not Pokadopa. We're happy to point you in the right direction if you need help.

Contact
Questions about a return? Email info@pokadopa.com and we'll help you out.